Customer first, service never ends. To demonstrate our high regard for overseas customers, recently, our professional team, in collaboration with local agents in Indonesia, traveled to Indonesia specifically to revisit a quarry project of a certain German construction and mining giant. They ensured the stable operation of our equipment on-site and deepened the trust in cooperation.
Cooperation Background
The German client visited for this time is one of the important enterprises in the global building materials and mining sectors. It has mining and cement production bases in multiple countries around the world. Its core business covers the production and distribution of cement and aggregates, and it holds an important position in the global infrastructure sector.
In 2025, due to the expansion of production demand at its Indonesian branch's quarry, this client increased its production capacity and purchased two sets of large Circular Vibrating Screen equipment from us. We efficiently completed the installation and commissioning of the equipment, helping the client achieve efficient screening of aggregates and successfully obtaining the client's initial recognition.
Joint Follow-up Visit
We have always placed great emphasis on the experience of every overseas customer and have adhered to the "full-cycle service" concept. Recently, we specially collaborated with the local agent in Indonesia to form a special follow-up team and jointly traveled to the quarry in Indonesia. This initiative not only demonstrates our attention to overseas customers but also leverages the localizing advantages of the agent to provide customers with more convenient and efficient service support.
On-site Inspection
The follow-up team conducted a thorough inspection of the production site of the quarry, conducting a comprehensive and detailed examination of two sets of large Inclined Screen equipment. We inspected the operating parameters of the equipment and the wear conditions of the core components, and meticulously recorded all the operational data.
Based on the actual working conditions in Indonesia, our technicians provided the customer with targeted equipment maintenance suggestions, fully ensuring the continuous, efficient and stable operation of the equipment and maximizing the utilization value of the equipment.
Tripartite Communication
Our team, the Indonesian agent, and the head of the Indonesian branch of the customer, as well as the equipment operators, jointly held a tripartite meeting. During the meeting, we listened carefully to the customer's feedback on the equipment usage and their subsequent service needs.
In response to the customer's questions about equipment operation and maintenance, our technicians patiently answered each one and demonstrated the maintenance process on-site. At the same time, we carefully recorded the customer's optimization suggestions and used them as an important reference for our product iteration and service upgrade.
Deepening Trust
The customer highly praised our joint agent's initiative to conduct on-site follow-up visits and fully recognized the performance of our equipment and the professional service guarantee. They clearly expressed their willingness to continue cooperation in the future.
This joint follow-up visit not only effectively addressed the customer's actual needs but also narrowed the distance between us and the customer and the agent, fully demonstrating our commitment to overseas customers and our focus on overseas markets.
Service Philosophy
This joint visit to Indonesia is a regular measure we take to value our overseas customer service. As our products are sold worldwide, we have always adhered to the concept of "high-quality equipment + considerate service", collaborating with local agents across various regions, and regularly conducting overseas customer follow-up visits to promptly solve various problems customers encounter with the equipment.
In the future, we will continue to uphold the core concept of "customer first", continuously optimize our overseas service system, and repay the trust and support of every overseas customer with professional technology and sincere service.
Attaching great importance to overseas customer follow-ups is our fundamental service principle and also a solid guarantee for achieving long-term cooperation with customers.
If you have any requirements for purchasing or customizing large Inclined Screens, or if you wish to learn about the details of our overseas projects, please feel free to contact us at any time. We will collaborate with local partners to provide you with full-cycle export support services, and work together to achieve mutual success in the global building materials and mining markets!
